Customer Service

To contact us by phone for customer service assistance, please call us at 202-798-2103 or email us at info@glamourina.com

Our business hours are below

MON-FRI: 7am-7pm est  SAT-SUN: 10am-3pm EST (for email responses as well as voice mail returns, please allow 24-48 business hours).

 

**Free Domestic Shipping on Orders $75 or more!!**

Domestic Shipping

Free shipping on all domestic orders that exceed $75 before shipping cost and after any discount code is applied (customer must select this option at checkout). If your order does not qualify for free shipping, we offer our $5 flat rate ground shipping (offer excludes Alaska, Hawaii, Puerto Rico and Virgin Islands). All packages are shipped with USPS.

Processing Time: 1-2 business days

Shipping Time: 2-3 business days

 

International Shipping

We ship to most international countries. Shipping cost will be calculated at the checkout page after the billing and shipping address have been input. Transit time varies from 5 – 10 business days.

 

Return Policy

No Refund/Exchange Only

All products are sold “as is”. You assume the responsibility for your purchase, and no refunds will be issued. You may contact us within 30 days from the purchase date if you wish to exchange your purchase for a product of equal or lesser value. If you choose to exchange your purchase for an item of lesser value, there will be no refund for the difference in price.

 

Exchange Policy

  • Merchandise must be returned within 30 days of receipt.
  • Merchandise must be unworn and unwashed.
  • Merchandise must have all tags attached, including any Glamourina hangtags, attached.
  • Any merchandise marked “Final Sale” cannot be returned.
  • Customer assumes responsibility for return shipping fees.